Terms & Privacy Policy

Our official policies regarding client data, communication opt-ins, and software code ownership. Simple, straight terms.

1. Privacy Policy

At Guidis Tech, we collect contact information (names, emails, and phone numbers) strictly to coordinate project setups and handle communication requests. We do not sell or trade your data. We retain contact details and project planner submissions only for as long as necessary to provide our services, or for a maximum of 12 months after our last communication, unless a longer retention period is required by law.

Mandatory Carrier SMS Disclosure (A2P 10DLC Compliance)No mobile information or phone numbers collected for text messaging consent will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. All opt-in data is kept strictly confidential within Guidis Tech operations.

2. Terms & Code Ownership

All websites, styling assets, and integration configurations built for your business are subject to the following guarantees:

  • 100% Asset Transfer: Upon payment of the final invoice, full ownership and repository keys for the custom HTML code are transferred to the client. We do not hold your domain name or layout assets hostage.
  • Hosting & Operation Costs: The client is responsible for paying directly for third-party service bills (e.g. Twilio API usages, domain registration fees) to maintain complete billing control.
  • Limitation of Service Liability: Guidis Tech builds systems using reliable open-source frameworks, but is not responsible for downtime, carrier failures, or message blocking on external telecommunications networks.

3. SMS Consent Policy

By selecting "SMS" as your preferred reachback preference in our forms, you authorize Guidis Tech to send automated text messages to confirm form submissions or follow up on project statuses.

You can cancel receiving text messages at any time. Simply reply STOP to any message from our line to unsubscribe. For help or inquiries, contact us at shaw@guidistech.com.

4. GDPR Compliance & User Rights

For users residing in the European Economic Area (EEA), we process personal data in compliance with the General Data Protection Regulation (GDPR). As a data subject, you hold the following rights:

  • Right of Access: You can request details of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data where there is no legal ground for continued processing.
  • Right to Restrict or Object to Processing: You can object to, or request that we restrict, the processing of your personal data under certain conditions.
  • Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
  • Right to Withdraw Consent: You can withdraw your consent to data processing (such as cookie preferences) at any time.

To exercise any of these rights, please contact our Data Controller at shaw@guidistech.com. If you believe our processing violates GDPR, you have the right to lodge a complaint with a supervisory authority.

5. Meta (Facebook) App Integration & Data Policy

Guidis Tech CRM integrates with Meta Platform APIs to provide Facebook Single Sign-On (SSO), multi-channel customer inbox messaging, and social media post scheduling features for authorized client accounts.

5.1 Data Collected via Facebook Login

When you authenticate or connect your Facebook account or Facebook Page with Guidis Tech CRM, we process only the data explicitly authorized by your Meta account permissions:

  • Account Profile Information: Name, email address, profile photo, and unique Facebook User ID for authentication and account linking.
  • Facebook Page & Messaging Permissions: Connected Facebook Page details, Page Access Tokens, and customer direct messages (DMs) strictly to enable multi-channel CRM inbox syncing.
  • Content & Publishing Permissions: Post content and media uploaded by you to schedule or publish posts directly to your connected Facebook Page.

5.2 Data Use, Protection & Sharing

Data retrieved from Meta Platform APIs is stored securely in encrypted database infrastructure and used solely to deliver requested CRM functionality. Guidis Tech does not sell, rent, trade, or share Meta user data or customer conversation logs with third parties, data brokers, or advertising networks.

5.3 Facebook User Data Deletion Request & Callback Instructions

In compliance with Meta Platform Terms, users can revoke Guidis Tech CRM access and request the permanent deletion of their Facebook user data at any time:

Option A: Revoke Access via Facebook Settings

1. Log into your Facebook account and go to Settings & Privacy → Settings.
2. Navigate to Apps and Websites.
3. Find Guidis Tech CRM and click Remove to revoke all active access tokens and permissions.

Option B: Submit a Data Erasure Request (Data Deletion Callback)

To request the complete erasure of your Facebook profile data, OAuth tokens, and message history from Guidis Tech CRM servers:
• Enter your email in the Self-Service Data Erasure Portal below, OR
• Contact our Data Protection Officer at shaw@guidistech.com with the subject "Facebook Data Deletion Request".
Upon verification, all associated Meta data will be permanently purged from our servers within 30 days.

6. Cookie Declaration

We use cookies to analyze traffic, personalize content, and remember your choices. You can modify or withdraw your consent at any time via the Cookiebot consent banner or by clicking "Cookie Settings" in our page footer. Below is the automated, dynamic list of cookies currently in use on our website, managed by Cookiebot:

7. Self-Service Data Erasure Portal

Under GDPR and Meta Data Protection policies, you have the right to request the complete deletion of your personal data from our lead databases and CRM accounts. Enter your email below to request erasure. A verification link will be sent to your inbox to confirm your identity.